Frequently Asked Questions

At Montclair, we prioritize swift order processing and aim to ship your items within 24-48 hours of receiving your order.

Once your order is on its way, you’ll receive an email notification with tracking information. This will allow you to follow your shipment’s journey. Simply use the tracking details provided to check the status of your package through our delivery partner’s website. We’re committed to keeping you informed every step of the way!

At Montclair, we are dedicated to delivering your parcel using the best carriers and services available for your location. For detailed information regarding shipping times and rates specific to your country, please visit our Shipping Page .

Once you've returned your items to us, you can expect to receive your refund within 10 working days after they arrive at our warehouse.

You can track the status of your return using the tracking information provided by your chosen carrier, which will show when the package has reached our facility. The 10-working-day processing period starts from this moment. Once your refund has been processed, you will receive a notification. Please note that it may take up to 3 days for the refund to appear in your bank account. If you haven't received your refund within this timeframe, please email us at contact@getmontclair.com so we can assist you further.

At Montclair, we offer a 14-day return period, allowing you to return your package without needing to provide a reason. This period begins the moment the package is received. Please ensure that your return shipment is sent back to us within these 14 days.

Return Conditions

- All returned items must be unworn and in pristine condition, with all original tags still attached.

- For items purchased during a sale, we do not provide refunds. However, these items can be exchanged for another item from our collection or redeemed for store credit.

- Please note that shipping costs are non-refundable.

Making a return is easy! Here's what you need to do:

1. Within 14 days of receiving your order, send an email to contact@getmontclair.com indicating that you want to exchange one or more products.

2. Our team will promptly provide you with return instructions.

3. Follow the provided instructions to complete the return process.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as iDEAL, BanContact, or Sofort.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Klarna: Buy Now, Pay Later. Depending on your location, we are offering Klarna so you can buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

To ensure the perfect fit, we recommend using our Size Finder located just right after the size options on each product page. With a quick click, you’ll be guided to your ideal size effortlessly.

Proper care is essential to keeping your garments looking fresh and lasting longer. Follow these steps to properly care for your bottoms and topwear:

Step 1: Always check the care label before washing to understand the specific instructions for each fabric. Different materials may require unique care methods.

Step 2: Sort your clothing by color and fabric type. Separate dark and light colors to avoid any color transfer, and ensure delicate fabrics are washed separately from sturdier ones to prevent damage.

Step 3: Pre-treat any visible stains before washing. Use a stain remover or mild detergent and follow the product instructions for the best results.

Step 4: Select the correct washing cycle for each fabric type. Use a gentle or delicate cycle for more fragile fabrics and a regular cycle for more durable garments.

Step 5: Choose a mild detergent that's suited for the type of fabric. Avoid harsh chemicals or bleach, especially when washing delicate materials.

Step 6: Wash your garments in cold water to prevent shrinkage and maintain their color. Cold water is gentler on the fabric and helps preserve its longevity.

Step 7: Turn your garments inside out before placing them in the washing machine. This helps protect the outer surface and reduce friction.

Step 8: Use the gentle cycle option on your washing machine when washing delicate fabrics or items with embellishments, to reduce wear and tear.

Step 9: Air dry or tumble dry on a low heat setting. To protect the fabric, it's best to air dry flat, or, if using a dryer, choose a low temperature to avoid shrinkage.

Step 10: If needed, iron or steam your clothes once dry to remove wrinkles. Always follow the ironing instructions on the care label to avoid damaging the fabric.

By following these steps, you'll ensure your Montclair garments are properly cared for, extending their life and keeping them looking great.

At Montclair, we proudly stand behind the quality of our products and are committed to addressing any concerns or issues promptly. Our warranties generally cover manufacturing defects and workmanship issues for a specified period from the date of purchase.

However, please note that warranty terms and conditions may vary between products. For further details, feel free to contact our customer support team.

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order.

Simply use the provided tracking details to track your package through our delivery partner's website.

Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. You can select expedited shipping during the checkout process for an additional fee. As we aim to provide you with the best service at all times, we even offer free express shipping on orders over a certain amount.

Visit our shipping page for rates and lead times per country.

VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.